Eli FerresNew York

Operations andTechnology Leader.Agentic systemsbuilder. AI native.

I've worked 8 years at startups and generated 2B+ organic views. My wheelhouse is building agentic systems, management, communication and resourcefulness. Experienced in operations, product, content & technology.

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Back Office Dashboard
Market Intelligence Terminal
Content Production Pipeline
Customer Support Bot
Analytics Dashboard
Design Project Board
Automated Invoice Chaser
Company Knowledge Base
Marketing Websites
Automated Client Intake
Automated Financial Projections
Team Bandwidth Calculator
Back Office Dashboard
Market Intelligence Terminal
Content Production Pipeline
Customer Support Bot
Analytics Dashboard
Design Project Board
Automated Invoice Chaser
Company Knowledge Base
Marketing Websites
Automated Client Intake
Automated Financial Projections
Team Bandwidth Calculator

The work

Where the whole agency worked

I ran operations for an agency serving 40+ brands and agencies and I built the internal platform for the growth, customer service and finance teams.

Tools and applications used.

  • Claude Code
  • GitHub
  • Vercel
  • Supabase
  • Azure
  • AWS Bedrock
  • Convex
  • n8n
  • Sentry
  • Effect
  • Autumn
  • Stripe
  • DocuSign
  • QuickBooks
  • ShipStation
  • Shopify
  • Banking tools
  • Linear
  • TikTok Seller Center
  • Asana
  • Notion
  • Google Workspace
  • TypeScript
  • Next.js
  • React
  • Postgres
  • Redis
  • Twilio
  • Monday.com
  • ClickUp
  • Slack
  • Prisma
  • Higgsfield
  • Claude
  • GPT
  • 21st.dev
  • Grok
  • Figma
  • Mobbin
  • ElevenLabs
  • Whisper

The work

Things I built, and how they work.

  • Linux
  • Claude Code
  • Python

AI agents at full speed, inside the rules.

Agent operating system

Every rule enforced by code and covered by a test.

An operating system for running a company on AI agents. Nineteen of its tools are open source on GitHub.

Where
Ferres Technologies

How it works

AI agents at full speed, inside the rules.

Agent operating system

Every rule enforced by code and covered by a test.

The written law a company's AI agents work under, and the code that enforces it.

An operating system for running a company on AI agents. Nineteen of its tools are open source on GitHub.

Where
Ferres Technologies
Models
Claude Fable, Opus, Sonnet
Code
Python, Bash, GitHub
Hosting
Mac, Linux server
Memory
Obsidian vault
Open source
github.com/eliferres
Engraving of a terminal cabinet, its indicator lamps blinking

  1. Every account opens the same written constitution before any work starts.

    Runs on · Claude Code

  2. Code checks read each action first and block anything that breaks a law.

    Runs on · Python, Bash

  3. Other models can advise or review, and they never hold authority.

    Runs on · Claude Fable, Opus, Sonnet

  4. Every action is logged, checked again before it ships, and re-tested nightly.

    Runs on · GitHub

  5. Approvals and alerts reach my phone, and anything that spends money or sends waits for my yes.

    Runs on · Telegram, Linux server

Every answer drafted by AI, approved by a person.

AI customer support agent

Thousands of answered questions.

Where
A TikTok Shop company serving 40+ brands and agencies, 2024 to 2026

How it works

Every answer drafted by AI, approved by a person.

AI customer support agent

Thousands of answered questions.

It drafts the answer to a customer question and hands it to a person to send.

Where
A TikTok Shop company serving 40+ brands and agencies, 2024 to 2026
    Engraving of a boxy desktop terminal with a confidence meter on top

    Every brand's requests, ranked on one board.

    Customer support CRM

    Requests from every brand, with an automatic nudge on anything left open.

    Customer requests were scattered across chat threads and task lists. Now they sit in one place, ranked by priority.

    Where
    A TikTok Shop company serving 40+ brands and agencies, 2024 to 2026

    How it works

    Every brand's requests, ranked on one board.

    Customer support CRM

    Requests from every brand, with an automatic nudge on anything left open.

    One place a support team works from, so nothing from any brand gets lost.

    Customer requests were scattered across chat threads and task lists. Now they sit in one place, ranked by priority.

    I built the internal platform for the growth, customer service and finance teams.

    Where
    A TikTok Shop company serving 40+ brands and agencies, 2024 to 2026

    1. Each request is ranked by priority, and anything left open too long gets a nudge.

    Engraving of a standing card rack with a flagged priority card

    Say yes to new work, knowing who carries it.

    Company bandwidth algorithm

    Every teammate's 40-hour week against the hours their projects still need.

    Where
    A TikTok Shop company serving 40+ brands and agencies, 2024 to 2026

    How it works

    Say yes to new work, knowing who carries it.

    Company bandwidth algorithm

    Every teammate's 40-hour week against the hours their projects still need.

    It tells leadership whether the company can take on new work, and who would carry it.

    I built the internal platform for the growth, customer service and finance teams.

    Where
    A TikTok Shop company serving 40+ brands and agencies, 2024 to 2026

    1. Each person's logged work is weighed against their weekly hours, so leadership sees who has room.

    Engraving of a control console with eight level meters, one half full

    Every creator deal, on one page.

    Automated affiliate CRM

    Deals, creators, brands and contracts, tracked from submission to payout.

    Approval, contract, delivery and payment, each tracked in one place.

    Where
    A TikTok Shop company serving 40+ brands and agencies, 2024 to 2026

    How it works

    Every creator deal, on one page.

    Automated affiliate CRM

    Deals, creators, brands and contracts, tracked from submission to payout.

    It runs a creator deal from approval to the moment the payout clears.

    Approval, contract, delivery and payment, each tracked in one place.

    I built the internal platform for the growth, customer service and finance teams.

    Where
    A TikTok Shop company serving 40+ brands and agencies, 2024 to 2026

    1. Contracts go out for signature on their own, and a person works the exceptions.

    Engraving of an open ledger, one leaf lifted, a sealed contract in the gutter

    Billing that runs itself, checked against the bank.

    Brand billing dashboard

    Every brand moved to automatic billing, with a custom dashboard that reconciles what was billed against what landed.

    Where
    A TikTok Shop company serving 40+ brands and agencies, 2024 to 2026

    How it works

    Billing that runs itself, checked against the bank.

    Brand billing dashboard

    Every brand moved to automatic billing, with a custom dashboard that reconciles what was billed against what landed.

    Standardizing brand billing with a custom dashboard.

    I built the internal platform for the growth, customer service and finance teams.

    Where
    A TikTok Shop company serving 40+ brands and agencies, 2024 to 2026

    1. Scheduled jobs reconcile the books against the bank and a person works the exceptions.

    Engraving of a balance scale, coins on one pan and a sealed invoice on the other, an open ledger below

    Experience

    Eight years, and what changed.

    Independent FDE projectsFerres Technologies · July 2026 to present
    19 toolsopen-source guards, checks and memory for AI agents
    Head of OperationsA TikTok Shop company · November 2024 to September 2026
    Internal platformbuilt for the growth, customer service and finance teams
    Head of OperationsDesignteam · November 2023 to November 2024
    Idea → launchbuilt its operations and design workflow
    Director of Operations, ContentProGuides / Statespace · January 2018 to November 2023
    2B+views across eight channels
    Download the resume

    Say hello

    Want to talk? Book twenty minutes.

    eliyahuferres@gmail.com

    Book time with me

    Say hello

    Twenty minutes, at a time that suits.

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    Or email me: eliyahuferres@gmail.com

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    VIIThe oldest way to say hello.